The location is near perfect, 43rd street just off of Time Square and an easy walk from Grand Central Station. What was the deciding factor, however, was its ratings on Trip Advisor. It was at the time the number one hotel in New York City, no easy accomplishment. We went for our visit with very high expectations. We were not disappointed.
From the moment we walked in the door we felt safe, secure and most of all welcome. The desk staff and the doorman were so amazingly friendly and we were talked to by name every time we came and went after that first meeting, it was amazing.
There is an intimate feeling about the hotel. It is small in comparisons to some of the mega hotels and there is a degree of personal service that you will never find at the larger chains. We loved this hotel but I am not going to gloss over the problem that we had. We had reserved a king size bed and after check-in, I realized we had a queen. The desk was apologetic but it seems some guests had not checked out of what was supposed to be our room. While I understand their dilemma, it was our room and they should have been asked to move.
In exchange for our larger bed, we were given a lovely fruit basket, a bowl filled with little candy bars and a bottle of wine and an upgrade to a suite on a future visit. I felt amply compensated. Other than the size of the bed, everything else about the room was perfect. The style is Moroccan and the bathroom was the cleanest I have ever seen. They also have the best shampoo that I have ever gotten at a hotel.
We enjoyed our bathrobes and the bed was very comfortable. The room was on the small side but large enough to suit our needs. They do offer larger suites for, of course, a larger price. Included in the room rate are an afternoon wine and cheese reception, 24-hour cappuccino and espresso and a very extensive Continental breakfast. They are all available in the beautiful lounge called Rick's Café which has a fireplace and a computer as well as plenty of tables.
We didn't eat at the restaurant at the hotel Tony DiNapoli so I can't comment on it but the menu looks interesting and they do room service.
If you are looking for a really special hotel, small, warm and in the perfect location in New York City and best of all at an affordable price, there is no place better than the Casablanca.